Returns & Refund Policy

Due to the nature of our products, we are unable to offer refunds on perishable goods, such as baked cookies and other food items, once they have been baked and prepared for delivery. However, if you realise you've made a mistake with your order before it has been processed, you may be eligible for a refund or exchange.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards

Requesting a Refund or Exchange

If you believe you are eligible for a refund or exchange, please contact us at info@cookie-courier.co.uk and include your order number and proof of purchase in your email. We will review your request and determine whether a refund or exchange is possible.

Refund Process

If your refund is approved, we will process the refund and apply a credit to your original payment method (credit card, debit card, etc.). Refunds are typically processed within a few business days, but please allow some time for the funds to reflect in your account.

Late or Missing Refunds

If you have not received your refund after a reasonable period, we recommend following these steps:

  1. Double-check your bank account.

  2. Contact your credit card provider, as there may be delays before the refund is officially posted.

  3. Get in touch with your bank, as processing times can vary.

If you’ve followed these steps and still haven’t received your refund, please reach out to us at info@cookie-courier.co.uk, and we will be happy to assist you further.

Corporate & Bulk Orders

For corporate orders or bulk purchases of five or more boxes, we are unable to offer refunds once payment has been made and the order has been processed. Please review your order carefully before confirming large orders to ensure accuracy.

Exchanges

If you need to make changes or exchange an item before it has been prepared for shipment, please contact us immediately. Once the order has been baked or shipped, exchanges will no longer be possible.